Refund Policy

Refund Policy for My San Diego Cleaner

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At My San Diego Cleaner, we take pride in providing our customers with high-quality residential cleaning services. We understand that occasionally, our services may not meet your expectations. Therefore, we have established the following refund policy to ensure that our customers are satisfied with our services.

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Cancellation and Refund Requests

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Customers may cancel their cleaning service appointments up to 24 hours before the scheduled cleaning time. If a customer cancels less than 24 hours before the scheduled cleaning time, they will be charged a cancellation fee equal to 50% of the total cost of the cleaning service.

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If a customer is not satisfied with our cleaning services, they must notify us within 24 hours of the cleaning appointment. We will make every effort to rectify any issues, including sending our cleaning team back to the customer's residence to address the problem.

 

If the customer is still not satisfied with the cleaning service, we will provide a full or partial refund, depending on the circumstances.

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Refunds will be processed within 10 business days of the notification of the issue, and the customer will be notified of the status of their refund request.

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California Law Requirements

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Our refund policy complies with the requirements set forth by California law. According to California Civil Code section 1723, service providers must provide customers with a written notice of their refund policy before providing any services. Our refund policy is available on our website and will be provided to customers upon request.

We reserve the right to change our refund policy at any time, and any changes will be posted on our website.

If you have any questions or concerns regarding our refund policy, please contact us at [insert contact information]. We value your feedback and will do everything we can to ensure your satisfaction with our services.